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Why is my debit card not working for online purchases hsbc

Published: 02.07.2022

why is my debit card not working for online purchases hsbc

HSBC users will not be able to use ATMs, cards or buy online due to maintenance

The bank HSBC returns to give news to its users, who in the last week of May reported a a crash in the system that prevented them from carrying out operations ,only that on this occasion it is the financial institution itself that announced that maintenance will be carried out on its servers, so it will not be possible to use ATMs or use cards for purases on the Internet, why is my debit card not working for online purchases hsbc.

In recent days, it has been reported on social networks that some users of the app have encountered error messages. Regarding these incidents, the bank responded that the error message that appears on the screens of the HSBC Mexico mobile apication, Total control, is due to the fact that it is under maintenance.

Thus, HSBC informed its users, via email, that this Sunday, June 12, 2022, maintenance work will be carried out, so that as of 1:30 a.m. and Until 4:30 am, you will not be able to use ATMs, you will not be able to use your cards in stores or make purases online.

“During this short period you will not be able to use HSBC ATMs or make purases in stores or online with your HSBC Debit card. We recommend you an your withdrawals and make them before these times”, the financial institution told its clients.

The bank of Spanish origin has been the target of criticism on social networks due to its recurring failures in the apication and online services, in fact, on occasion it also carried out an update on its servers, however, a human error resulted in thousands of customers not being able to use the services.

Just on April 1, 2022, users reported a drop in the service of the BBVA Mexico bank . What caused the annoyance of thousands of users on Twitter.

“BBVA Mexico informs all its users that we are presenting intermittence in our services. We are working to solve it as soon as possible and carry out the operations that our users require. We apologize for the inconvenience caused ”, the bank reported through a statement on its social networks.

Users denounced that this is not the first time this happens in the year and that it is also recurrent that this happens when it is fortnightly and they have to make important payments. Operators of the banking institution reied to some of the messages stating that they were working on the situation and inviting users to try to enter the apication during the course of the day.

Another controversial episode involving BBVA occurred on May 9 of this year, when some customers reported “surprising” deposits to their accounts, whi initially generated joy at having “extra” money. However, the illusion was short-lived as the bank quickly came out to clarify that "the balance that appeared as available" was due to human error.

Sadness and anger took hold of the clients who had already spent that money, since the institution clarified that they should return it and set a period of three months to be able to carry out this procedure.

For users who did not use the money that arrived by mistake, the Spanish group offered a free coffee as compensation, since it recognized that the situation generated great confusion among the customers affected by that error, whi, according to estimates, it cost a few hundred million pesos.


Петрушинин Булат Юрьевич
Петрушинин Булат Юрьевич
Published: 02.07.2022 | Исправлено: 02.07.2022

Луис Марделимов
22.10.2022 в 18:04
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